About Us
iGaming Builders delivers comprehensive, cost-efficient automated A-to-Z online casino and sportsbook package solutions to operators worldwide
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- contact@igamingbuilders.com
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iGaming Builders delivers comprehensive, cost-efficient automated A-to-Z online casino and sportsbook package solutions to operators worldwide
As an elite iGaming B2B company, iGaming Builders does more than just supply software; we act as a strategic operational partner. The quality and scope of the B2B support services provided to an operator are often the deciding factor between an operator's success and failure. iGaming Builders' all-encompassing support transforms the operator from a solo entrepreneur into the leader of a well-backed, expertly supported enterprise.
Here are the types of B2B support services our company offers and the significant advantages they deliver to the operator.
Tier 1-3 Support: A multi-tiered support system handling everything from basic player queries (Tier 1) to complex platform bugs and server issues (Tier 3).
A single point of contact who understands the operator's business, manages all requests, and acts as an internal advocate.
Constant monitoring of server health, game performance, and payment processing to identify and resolve issues before they impact players.
A dedicated team to assist with payment gateway issues, chargeback disputes, and the investigation of fraudulent activity.
Support with integrating new games, troubleshooting game errors, and managing game configurations and RTPs.
Training and assistance with using the platform's built-in CRM, bonus engine, and promotional tools to run effective campaigns.
Providing not just raw data, but analyzed reports on player behavior, game performance, and financial KPIs, along with actionable insights.
Involving the operator in the platform's future development and seeking their input on new features.
Sharing industry trends, competitor analysis, and regulatory updates to help the operator make informed strategic decisions.
Guiding the operator through the technical requirements for maintaining their license in various jurisdictions.
Providing and helping to implement tools like deposit limits, self-exclusion, and reality checks to ensure compliance.
Assisting with the preparation of data and reports required for regulatory audits and financial reporting.
This is a primary financial advantage. By outsourcing these complex functions to the platform provider, the operator avoids the massive cost of building and maintaining an in-house team of developers, fraud analysts, payment specialists, and compliance officers. This allows them to operate a leaner, more profitable business, especially in the critical early stages.
The operator's energy and capital should be spent on acquiring players and building a brand, not on fixing server bugs or negotiating with payment processors. All-encompassing support frees the operator to focus 100% on the revenue-generating activities that only they can control, accelerating growth and market penetration.
Players expect a flawless gaming experience. When a technical issue arises or a payment is delayed, a fast, professional resolution is critical. Dependable 24/7 support ensures that player problems are handled quickly and expertly, preventing frustration and churn. This builds a reputation for reliability and trust, which is invaluable for long-term success.
When the operator wants to launch a new promotion, add a new game provider, or enter a new market, they don't have to build the technical capability themselves. They can leverage iGaming Builders' existing expertise and infrastructure, allowing them to react to market opportunities and execute new initiatives with incredible speed.
The iGaming industry is fraught with operational risks: technical failures, payment fraud, regulatory fines, and security breaches. A comprehensive support package acts as an insurance policy. Our expertise in these areas significantly mitigates these risks, providing the operator with a stable and secure foundation upon which to build their business.
Perhaps the most significant advantage is that the operator is not just a client; they are a partner. They gain access to a team of seasoned iGaming veterans with decades of collective experience. This on-demand expertise provided by iGaming Builders is invaluable, helping the operator navigate complex challenges, avoid common pitfalls, and make smarter strategic decisions that lead to sustainable, long-term profitability.
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